Refund policy
Refund & Returns Policy
At ByFaryal, every product is created with quality, care and attention to detail. Your satisfaction matters to us, and we want every purchase to meet your expectations.
Due to the personal nature of our beauty products, we maintain strict hygiene standards when handling returns and exchanges.
Please read our returns policy carefully before placing an order.
1. Returns Eligibility
You have 14 days from receiving your order to request a return.
To be eligible, products must be:
• Unopened, unused and in pristine condition.
• In their original, sealed packaging.
• Complete with all original accessories and components.
• In a condition suitable for resale.
For hygiene reasons, we do not accept change-of-mind returns on opened or used beauty products where the applicable hygiene exemption applies.
Returns requested solely to repurchase products at promotional prices are not accepted outside applicable consumer rights.
2. How to Request a Return
To request a return, please email support@byfaryal.com with:
• Your order number.
• A brief description of your request.
• Clear photographs, where applicable.
Our customer service team will review your request and guide you through the next steps.
3. Damaged, Faulty or Incorrect Items
If your order arrives damaged, defective, incorrect or not as described, please contact us as soon as possible.
We may request photographs or arrange for the product to be returned for inspection.
Once assessed, an appropriate refund, repair or replacement will be arranged in accordance with your consumer rights.
4. Returning Your Items
Please contact our customer service team for return instructions before sending any products back.
Items should be securely packaged, with their original packaging and all accompanying components included wherever possible.
We recommend using a tracked delivery service and retaining proof of postage.
5. Refund Processing
Once your return has been received and assessed, we will notify you of the outcome.
Eligible refunds will be issued to your original payment method. We aim to process refunds within 5–10 business days, subject to applicable legal deadlines.
Please allow additional time for your bank or payment provider to process the transaction.
6. Non-Returnable Items
The following are excluded from our standard change-of-mind returns policy:
• Opened or used eyelashes and makeup brushes, where a qualifying hygiene exemption applies.
• Gift cards.
• Complimentary promotional gifts.
• Items purchased from third-party retailers.
These exclusions do not apply where mandatory consumer rights require otherwise.
7. Exchanges
We do not offer direct exchanges for change-of-mind purchases.
If you wish to purchase a different product or lash style, you may return an eligible item and place a new order.
8. Your Consumer Rights
This policy is subject to the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Eligible UK online purchases generally carry a 14-day cancellation period from delivery, followed by 14 days to return the goods. Applicable hygiene exceptions and rights relating to faulty or misdescribed goods remain in effect.
9. Need Help?
Our customer service team is here to assist you with any return or refund enquiries.
Email: Support@byfaryal.com
Website: www.byfaryal.com